Slicing Problems, Printing Solutions!
Privacy Policy
Effective Date: 22 June, 2025
Last Updated: 22 June, 2025
Welcome to quadroprints.com, owned and operated by Quadroprints. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.
1. Who We Are
Quadroprints is based in India and operates through its website and social media platforms to offer 3D printing services and products. We are the controller of your personal data under applicable data protection laws.
2. Information We Collect
A. Automatically Collected Information (“Device Information”)
When you visit our site, we automatically collect:
IP address, browser type, and time zone
Device type and operating system
Pages you view and how you interact with our website
Referring URLs and search terms
Cookies and similar technologies (see Section 7)
B. Personal Data You Provide
When using the site or our services, you may provide:
Name, surname
Email address
Phone number
Shipping and billing addresses
Payment information (processed via third-party gateways)
Video snippet evidence for returns (if claiming defective products)
You may also provide personal data when subscribing to newsletters, filling contact forms, or placing an order.
3. Why We Process Your Data
PurposeLawful Basis (GDPR Art. 6)Legal Basis (DPDP Act, 2023)Order fulfilment and shippingContractual necessityPerformance of contractEmail marketing / newsletterConsentConsentCustomer support and returnsLegitimate interestReasonable expectationAnalytics and website improvementLegitimate interest / ConsentConsent (for non-essential cookies)Compliance with lawLegal obligationLegal obligation
4. Your Rights
Under India’s DPDP Act (2023):
Right to access personal data
Right to correction
Right to withdraw consent
Right to grievance redressal
Right to nominate a representative in case of incapacity
Under EU/UK GDPR (if applicable):
Right to be informed
Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object
Right to data portability
Rights related to automated decision-making and profiling
You may exercise any of these rights by emailing us at connect@quadroprints.com.
5. Returns & Video Evidence
To initiate a return for a defective product, customers must provide a brief video snippet showing the defect. This data is processed under:
Contractual necessity (returns policy)
Legitimate interest (fraud prevention)
All videos are stored in encrypted format and retained for up to 90 days or until the claim is resolved—whichever is later.
6. Children’s Privacy
We do not knowingly collect or process personal data from individuals under the age of 18. If we learn that we have inadvertently done so, we will delete such information promptly.
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
Site functionality (essential cookies)
Analytics (Google Analytics)
Marketing and retargeting (e.g., Meta Pixel)
Essential cookies are necessary for site functionality and do not require consent. Non-essential cookies will only be used with your explicit consent via a cookie banner on first visit. You can manage your preferences at any time.
8. Who We Share Data With
We share personal data only with trusted third parties that support our business:
ProcessorPurposeLocationRazorpayPayment processingIndiaShiprocketShipping and deliveryIndiaGoogle AnalyticsWebsite usage analysisUSMailchimpEmail marketingUS
All third parties are contractually bound to keep your data secure and to use it only as instructed by us.
9. International Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United Statesand Canada. Where applicable, we use:
Standard Contractual Clauses (SCCs) for EU data
DPDP-approved safeguards for Indian users (as prescribed by law)
10. Data Retention
We retain your personal data as follows:
Data TypeRetention PeriodOrder and shipping data7 years (for tax/compliance)Newsletter/email listUntil user unsubscribesContact form entries1 yearReturns video90 days or claim resolutionDevice/cookie data14 months (Google default)
11. Data Security
We implement strong technical and organizational measures to protect your data:
TLS encryption for all transmissions
Encrypted storage (AES-256)
Role-based access control
Regular backups and incident response protocols
However, no online transmission is 100% secure. We cannot guarantee absolute security.
12. Legal Disclosures
We may disclose personal data if legally required or in good faith to:
Comply with legal obligations (e.g., tax audits, court orders)
Protect rights and safety of users and Quadroprints
Prevent fraud and enforce policies
13. Changes to This Policy
We may update this policy occasionally. Material changes will be announced via:
Email (to registered users)
A notice on our homepage
Last updated: 22 June, 2025
14. Contact Us
For any privacy-related questions, complaints, or to exercise your rights, contact:
Email: connect@quadroprints.com
Grievance Officer: Vignesh Narendran
Address: 23, G.K.R. Nagar, Chinniyampalayam, Coimbatore - 641062
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