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Privacy Policy

Effective Date: 22 June, 2025
Last Updated: 22 June, 2025

Welcome to quadroprints.com, owned and operated by Quadroprints. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way.

1. Who We Are

Quadroprints is based in India and operates through its website and social media platforms to offer 3D printing services and products. We are the controller of your personal data under applicable data protection laws.

2. Information We Collect
A. Automatically Collected Information (“Device Information”)

When you visit our site, we automatically collect:

  • IP address, browser type, and time zone

  • Device type and operating system

  • Pages you view and how you interact with our website

  • Referring URLs and search terms

  • Cookies and similar technologies (see Section 7)

B. Personal Data You Provide

When using the site or our services, you may provide:

  • Name, surname

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed via third-party gateways)

  • Video snippet evidence for returns (if claiming defective products)

You may also provide personal data when subscribing to newsletters, filling contact forms, or placing an order.

3. Why We Process Your Data

PurposeLawful Basis (GDPR Art. 6)Legal Basis (DPDP Act, 2023)Order fulfilment and shippingContractual necessityPerformance of contractEmail marketing / newsletterConsentConsentCustomer support and returnsLegitimate interestReasonable expectationAnalytics and website improvementLegitimate interest / ConsentConsent (for non-essential cookies)Compliance with lawLegal obligationLegal obligation

4. Your Rights
Under India’s DPDP Act (2023):
  • Right to access personal data

  • Right to correction

  • Right to withdraw consent

  • Right to grievance redressal

  • Right to nominate a representative in case of incapacity

Under EU/UK GDPR (if applicable):
  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Rights related to automated decision-making and profiling

You may exercise any of these rights by emailing us at connect@quadroprints.com.

5. Returns & Video Evidence

To initiate a return for a defective product, customers must provide a brief video snippet showing the defect. This data is processed under:

  • Contractual necessity (returns policy)

  • Legitimate interest (fraud prevention)

All videos are stored in encrypted format and retained for up to 90 days or until the claim is resolved—whichever is later.

6. Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 18. If we learn that we have inadvertently done so, we will delete such information promptly.

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Site functionality (essential cookies)

  • Analytics (Google Analytics)

  • Marketing and retargeting (e.g., Meta Pixel)

Essential cookies are necessary for site functionality and do not require consent. Non-essential cookies will only be used with your explicit consent via a cookie banner on first visit. You can manage your preferences at any time.

8. Who We Share Data With

We share personal data only with trusted third parties that support our business:

ProcessorPurposeLocationRazorpayPayment processingIndiaShiprocketShipping and deliveryIndiaGoogle AnalyticsWebsite usage analysisUSMailchimpEmail marketingUS

All third parties are contractually bound to keep your data secure and to use it only as instructed by us.

9. International Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United Statesand Canada. Where applicable, we use:

  • Standard Contractual Clauses (SCCs) for EU data

  • DPDP-approved safeguards for Indian users (as prescribed by law)

10. Data Retention

We retain your personal data as follows:

Data TypeRetention PeriodOrder and shipping data7 years (for tax/compliance)Newsletter/email listUntil user unsubscribesContact form entries1 yearReturns video90 days or claim resolutionDevice/cookie data14 months (Google default)

11. Data Security

We implement strong technical and organizational measures to protect your data:

  • TLS encryption for all transmissions

  • Encrypted storage (AES-256)

  • Role-based access control

  • Regular backups and incident response protocols

However, no online transmission is 100% secure. We cannot guarantee absolute security.

12. Legal Disclosures

We may disclose personal data if legally required or in good faith to:

  • Comply with legal obligations (e.g., tax audits, court orders)

  • Protect rights and safety of users and Quadroprints

  • Prevent fraud and enforce policies

13. Changes to This Policy

We may update this policy occasionally. Material changes will be announced via:

  • Email (to registered users)

  • A notice on our homepage

Last updated: 22 June, 2025

14. Contact Us

For any privacy-related questions, complaints, or to exercise your rights, contact:

Email: connect@quadroprints.com
Grievance Officer: Vignesh Narendran
Address: 23, G.K.R. Nagar, Chinniyampalayam, Coimbatore - 641062